Please familiarize yourself with our Terms & Conditions.
How do I pay?
We have a client portal where payment is processed. If you did not signup through the Free Instant Quote button on our website, we will create an account on your behalf after you have spoken to a Do The Scoop representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside of your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card into the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.
Note:
Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at 864.563.3831 to help you over the phone.
Do you bill monthly?
Yes: Billing occurs on the 1st of each month before services are provided.
Payments for initial or one-time cleanups are due upon completion of the job.
For Recurring:
On your first cleanup, we will bill for the initial cleanup as well as prorate the remainder of the month at the same time. Then, you’re all set up for 1st of the month billing.
Example – One dog, weekly cleanups $100 per month with free initial cleanup:
John signed up for weekly services and we will begin his free initial cleanup followed by every Tuesday cleanups on 4/15/2025. He is paying $100 per month for Every Tuesday Cleanups.
The first cleanup is FREE and is scheduled for 4/15/2025 (initial cleanup). John will be billed for the two remaining Tuesdays in the month, 4/22/25 and 4/29/2025. John will be charged a total of $50 on 4/15/2025. And then the normal billing cycle starts.
Next Payments to Be Processed:
5/1: $100 (Recurring Cleanups)
6/1: $100 (Recurring Cleanups)
7/1: $100 (Recurring Cleanups)
If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.
Skipped Scoops
Your yard will be skipped if your gate is locked or frozen, unfriendly dogs are in the yard, weather conditions that prevent safe service. In these cases, your service will resume the following week with a double-duty cleanup.
How We Use Your Data
Do The Scoop uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting the terms and conditions, you give Do The Scoop permission to use collected information for advertising and marketing purposes. This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.
What time will you be at my home?
Can we give you a time when we arrive?
With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark.
Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes notice, so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on the way text. We don’t want to bother you at 6am. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.
Do I have to be home when you clean?
No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. Our team loves all animals – it’s why we started Scoop Troop! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it.
Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!
Yard Challenges
Tall grass, leaves, debris. These conditions can make it difficult to locate all waste during our visit. Missed waste will be addressed during the next service after your yard has been maintained.
What do you do if you if you notice missed waste. Let us know immediately so we can address it promptly.
Holiday and Service interruptions
We observe the following holidays and adjust our schedule accordingly. If a scheduled scoop day falls on any of these holidays, your service will be moved by 1 to 2 days unless otherwise noted. Memorial Day, July 4th and Labor day.
Thanksgiving Weekend. We are closed Thanksgiving Day and remain closed through the weekend, reopening the following Monday (4 days total).
Christmas and New Years. We shutdown from Christmas through New Years Day. All services will resume the following week with double-duty cleanups.
Weather Policy
While we strive to provide service in most weather conditions, safety is always our priority. Severe weather may occasionally prevent us from completing your service. Rain, thunderstorms, high wind, extreme temperatures, flooding, snow accumulation, and icy roads.
As for the rain, light rain is not going to stop us. But torrential rain that may cause flooding or impair visibility may cause your service to be paused.
If service is postponed due to weather, it will be skipped for that week and resume the following week. Refunds are not offered for missed weeks under our monthly subscription model. But accumulated waste will be handled during your next visit. If you need an immediate cleanup before your next scheduled service, please contact us. Though availability cannot be guaranteed, we will do our best to accommodate.
Thank you for understanding these policies which helps us provide consistent and safe service. If you have any concerns or questions, please call us at 864.563.3831.
